«Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series)» JoAnn Haberer "Customer Service in the Information Age" provides readers and trainers with insight into how to realign their customer service techinques to meet Information Age customer expectations. The book focuses on new frontiers in customer service such as e-mail, Web sites, customer relationship management (CRM), and automated telephone systems, while revisiting some customer service basiscs like the importance of a personal response and using common sense. Это и многое другое вы найдете в книге Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series) (JoAnn Haberer). Напишите свою рецензию о книге JoAnn Haberer «Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series)» http://izbe.ru/book/47406-customer-service-in-the-information-age-a-common-sense-approach-to-high-tech-help-crisp-fifty-minute-series-joann-haberer/

«Common Sense Not Required: Idiots Designing Cars + Hybrid Vehicles: My Career with Chrysler» Evan Boberg Author Reveals Experience Working at Chrysler Corporation in Collection of Short Stories Author Evan Boberg dispels the myths surrounding the automobile industry and the employees who work there. "With very few exceptions, books about the automobile industry are written by members of the press and by high level executives. The car companies hide the problems and embarrassments from the press … and the executives are self-aggrandizing. Though these stories are most often very interesting, they donot tell the whole truth. As a low-level engineer, I was a true insider," says Boberg. In Common Sense Not Required, Boberg uses humor to expose some of the less intelligent moves made behind the walls of Chrysler. He sets up several "Common Sense Principles" and illustrates with anecdotes from his 12 years at the corporation how these principles were ignored, resulting in increased costs to the corporation. Common Sense Not Required blends autobiography with a light-hearted exposé and includes tips on commonly asked questions about the industry and cars in general. Readers will learn how to find a good mechanic, why certain things aren’t covered under a new car warranty, what happened to the 100 mpg carburetor and whether or not to buya hybrid vehicle. With wit and wisdom, Boberg offers a humorous collection of true stories that will appeal to anyone interested in cars and hybrid vehicles or anyone curious to know what it takes to work in the industry. According to Boberg, "It doesn’t take a genius to design cars, it doesn’t even require common sense!" Это и многое другое вы найдете в книге Common Sense Not Required: Idiots Designing Cars + Hybrid Vehicles: My Career with Chrysler (Evan Boberg). Напишите свою рецензию о книге Evan Boberg «Common Sense Not Required: Idiots Designing Cars + Hybrid Vehicles: My Career with Chrysler» https://izbe.ru/book/400175-common-sense-not-required-idiots-designing-cars-hybrid-vehicles-my-career-with-chrysler-evan-boberg/