DON'T SHOOT THE DOG Karen Pryor eVersion 1.0 - click for scan notes To my mother, Sally Ondeck; my stepmother, Ricky Wylie; and Winifred Sturley, my teacher and friend. Contents Foreword 1 — Reinforcement: Better than Rewards In which we learn of the ferocity of Wall Street lawyers; of how to — and how not to — buy presents and give compliments; of a grumpy gorilla, a grudging panda, and a truculent teenager (the author); of gambling, pencil chewing, falling in love with heels, and other bad habits; of how to reform a scolding teacher or a crabby boss without their knowing what you've done; and more...

Control is an illusion — and the leaders who chase it are holding their teams back. Workplace culture expert Jessica Kriegel explores the tactic that leaders who want to achieve extraordinary results should try instead. https://www.ted.com/talks/jessica_kriegel_the_counterintuitive_secret_of_leadership 00:03 Every time I give one of these talks, I have a routine. I start by showing up early, and I do the sound check. I get the mic, and then I go in the halls, and I walk around, and I look at the audience because I want to get a sense of the vibe...