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Conversation A

Pearl Li is working at the Front Desk at the Columbia Towers Hotel.

Man: Excuse me!
Pearl: Yes, sir?
Man: I want to check out. I’m in a hurry. I have a plane to catch!
Pearl: OK, the cashier’s desk is right over there. I’ll tell her you’re in a hurry.

Conversation В
Pearl: Front Desk. This is Pearl speaking.
Phone: I need someone in Room 652 immediately! The shower is running, and it won't stop! There’s water all over the floor!
Pearl: Don’t worry, sir. I’ll send an engineer right away.

Conversation С
Carlos: Maintenance. Carlos speaking.
Pearl: This is Pearl Li. Carlos, will you go up to Room 652 right now? It’s urgent.
Carlos: What’s the problem?
Pearl: The shower won’t stop.
Carlos: I'm on my way.

Conversation D
Pearl: Front Desk. This is Pearl.
Phone: This is Room 552. Will you send someone quickly? There’s water coming through the ceiling!
Pearl: All right. I’ll deal with it, ma’am. Front Desk. This ...
Phone: I’m in Room 452, and there’s water...

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