Enough emphasis has been made on how integrating an AI customer service agent is changing the way businesses and companies used to manage their customer support. If only things were this easy, not a single business with an integrated customer support team would have seen failure. However, we will shift our focus to how AI can help all businesses, small, medium, and large; to finally streamline their customer responses without making them wait.
5 Customer Support Software for Simplifying Responses
You may already be on a hunt for finalizing AI customer support software to manage the overwhelming responses your business receives through different channels. Bearing in mind the plenty of options you might come across; we are sharing the 5 top choices.
1. Intercom
At first, we have Intercom, which is an “AI-first” customer service platform designed to assist messenger-based customer interactions. It comes equipped with Fin AI Agent; an omnichannel shared inbox, a knowledge base, ticketing capabilities, and outbound messaging. Its omnichannel inbox helps agents to quickly address the customers’ responses on all channels.
2. HelpCrunch
Known as an all-in-one customer communication platform, HelpCrunch is developed to address the needs of marketing, sales, and support teams, specifically e-commerce businesses. It creates a shared inbox, combines all live chats, automates email marketing, and manages website popups. It streamlines different customers’ inquiries in one place and simplifies the method of giving responses by utilizing the knowledge base and assisting agents.
3. Gorgias
Gorgias is a very famous customer service helpdesk platform, designed with the motive to boost e-commerce businesses. Been in business for over a decade now, Gorgias unifies customer interactions from different channels and puts them into the e-commerce database. It has an AI agent that solves most of the common and repetitive customers’ queries, automates certain tasks and features, and enables Marcos to create template responses.
4. Zoho Desk
A part of Zoho Suite, Zoho Desk is designed as a customer service platform to help businesses streamline customer support interactions on different channels. It takes care of tasks like ticketing, automation, and self-help choices. Like a few of the above-mentioned software, it too supports omnichannel ticketing to manage customer responses dropping in at different places. It is embedded with AI Zia, which helps create responses based on human sentiment.
5. Help Scout
Help Scout is known as a robust customer communication platform, helping with setting up help desk software, a unified inbox management, live chat, and knowledge base tools. It believes in a more human-oriented approach and centralizes all different communication channels into one to address and generate responses to customers’ queries with ease. It also comes with a widget that allows customers to access docs’ articles, a contact form, AI answers, and a live chat, all working to create a better customer experience.
The aim of every business that has a customer base is to reduce the wait time for responding to customers sending in inquiries. This AI software do the job efficiently, resulting in a better customer experience.