Klarna’s CEO, Sebastian Semiatkowski, admitted that their AI cost-cutting in customer service might’ve gone a bit overboard. 🤖💸 Now they’re bringing back human operators because everyone deserves to chat with a real person when needed! 🙌✨ They’ve started testing a new remote work model similar to Uber's and aim to swap thousands of outsourced agents for their own team. Last year, they proudly claimed AI helped replace around 700 support staff! 😲 But don’t worry, they’re not ditching tech altogether! They’re still pushing forward with AI solutions, including a digital financial assistant that can negotiate for you. 💼🤝 Semiatkowski predicts tech changes will still trim staff naturally through processes and turnover—just not as aggressively as before. Check out the full scoop:
Klarna’s CEO, Sebastian Semiatkowski, admitted that their AI cost-cutting in customer service might’ve gone a bit overboard
1 июня 20251 июн 2025
~1 мин