Tripster was founded in 2008 by a team of travelers, developers and designers. They have created a website that has hosted author's tours in 600 cities around the world since 2013. You can choose from group and individual walks in Russian. The service provides an opportunity to ask questions to guides, book excursions online and make an advance payment of only 20%. With the help of the company's website, you can not only visit interesting places, but also offer your own excursions, as well as participate in an affiliate program.
Travelers' reviews can best tell about the quality of services: there are more than 137 thousand of them on the website. But if there are doubts about the integrity of the service team, study this review. This will help to make sure that Tripster is not a scam scam.
Registration on the website
Why Tripster
The Tripster company offers to take advantage of the opportunity to visit interesting places on excursions with local residents in 600 cities around the world. Guides can independently compose descriptions of walks, which, after checking the administration, are published on the website tripster.ru . If necessary, the team helps to develop an interesting route. The Tripster acts as a guide agent and helps clients find interesting excursions. Features of the service:
convenient online booking in a few clicks;
the opportunity to discuss all the issues of interest with the selected guide;
prepayment of 20%, the remaining amount is transferred directly to the guide;
individual and group walks;
excursions in 93 countries of the world;
unusual offers from the best photographers, historians, architects and other guides;
unique walks that only locals can arrange.
Project website tripster.ru simple and intuitive. At the top and in the middle part of the main page there are search lines in which you can enter the name of the city where the client is going. Popular localities are displayed on the main page in a colorful gallery.
Choose a tour
The "View all cities" button opens a list of all places conveniently divided by continents. You can also see slides with popular walks, the latest customer reviews, the main sections of the site and a form with the ability to subscribe to the news, for which weekly discounts are provided. On other pages of the site you can get acquainted with the scheme of the service, the partner program, conditions and information for guides.
How to register on the website tripster.ru
You can use Facebook and VKontakte social networks for quick login. You can also fill out the traditional registration form, enter your last name and first name, email and password (your own or generated automatically). After that, a personal account will appear, confirmation is not required. You will receive an email with information about registration, interesting excursions and a link to the website tripster.ru .
Tripster Personal Account
There is one personal account for both travelers and guides. It is divided into points where there is information for these two options for cooperation. On the "My orders" page, you will be able to follow the selected excursions and communicate with guides. The section for guides contains statistics showing the average response time, the number of order confirmations, earnings, working rules and information about the possibility of viewing the traveler's contacts before payment. It is noted that if the statistics after 5 orders are good, excursions will be placed for free, if bad - payment will be needed.
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Tripster rules for working with orders
There are also tabs with excursions, orders, meetings, calendar and archive. In the calendar, you can mark the days and hours when the guide does not have the opportunity to conduct excursions. This means that customers will not be able to buy individual walks for this time, and the guide will not have to cancel orders, thereby worsening statistics.
Mobile Application
At the moment, the Tripster company does not have its own mobile application.
How to buy excursions on the Tripster website
To order an excursion on the website tripster.ru you can enter the desired city in the search bar, select it from the gallery on the main page or from the general list of settlements divided by continents. On the page of the selected city, for convenience, minimum prices and a filter by destination, interesting places are indicated. If there are offers at special prices, they will be indicated in the "Discounted" section.
Buy discounted excursions
Below you can filter excursions by price, number of people, dates. There is a search bar by description, sorting by price and reviews, as well as the ability to choose only among individual or group options. All walks are collected in a colorful gallery, on the main photo you can see the offer (individual or group), the time, the number of reviews and rating, the name of the guide and the cost. You can contact the guide through the website, the client will receive answers to the email specified during registration. The guide's personal contacts will be available after the prepayment is made. At the same time, the traveler's contact details will be available to the guide.
How to book a tour
It is advised to book an excursion immediately after the traveler has decided on the date of the trip. Confirmation of the order will guarantee that the guide will not be busy at the right time. You can make an advance payment after confirming the order. This is done so that the payment is made after the customer and the guide have agreed on everything and agreed on the date and time. By choosing an interesting option, you can get acquainted with a detailed description of the tour, a calendar with free dates and reviews of travelers who have already used the service. There is also detailed information about the guide and the conditions of the tour:
number of people;
duration;
the possibility of spending with children;
method of conducting;
availability of discounts.
On the same page, you can go to the contact form with the guide.
Tripster book excursions
If the selected excursion suited the traveler, he can start making an order. To do this, in a new window, you need to select the date of the walk, the time from the options offered by the guide, the number of people. If there are available seats in a group tour, information about its time will be indicated here.
Tripster choose the time of the tour
Book a tour
There is a separate field for questions and comments. After the order is confirmed by the guide, it will be possible to make an advance payment of 20%. The client will be able to give the remaining amount to the guide personally after completing the walk. After prepayment, the offer is considered booked, and the guide and the traveler receive each other's phone number and email. When booking, the customer will receive a memo with contacts and the amount of payment, which can be printed out. Such a ticket can be stored as a keepsake or as a payment confirmation. After the end of the tour, the guide will put his signature on it.
After that, the guide and the customer solve all the issues themselves and discuss any changes. The administration asks the parties to be punctual. If there is a significant delay, it is possible to cancel the walk. If the guide is late, the traveler may request a refund of the prepayment. If the latter does not arrive at the appointed time, the guide may refuse the order, the prepayment in this case will not be refunded.
How to book cheap excursions?
In order for the client to save on excursions, the service offers a "Discounted" category in each of the cities where there are similar offers. The discount amount is indicated on the main picture of the tour. You can also save money by becoming a member of the recruited group for a walk. If there is such an opportunity, it will be indicated in the order form.
Refund for excursions
The client can cancel the tour order at any time. In case of cancellation more than 2 days before the start of the walk, the customer can count on a refund of the entire prepayment. If the cancellation is for a shorter period, the money will not be refunded. In case of refusal to conduct a guided tour, the prepayment will be refunded in full. If the traveler has agreed with the accompanying person that he buys tickets to exhibitions, etc. for his money, or has other expenses that cannot be refunded when canceling the walk, the Tripster will refund the money minus such expenses. Exceptions to such rules are possible for the reason:
You can request a refund as follows:
check whether the cancellation complies with the company's refund policy;
prepare force majeure confirmations if the reason for the refusal is such a problem;
write to the service's email address by sending a link to the order and specifying the reason for the cancellation.
Additional features of the Tripster website
Additionally, the Tripster has a "Best Price Guarantee" service. In order to offer its customers walks at affordable prices, the administration has agreed with the guides that their excursions will have the lowest cost. The service is ready to prove it: if a traveler finds an identical tour with the same guide at a lower price, the Tripster will conduct it for such a client at this cost. Before payment, you need to write to prices@tripster.ru , where a lower price was found, and wait for confirmation of the decline.
Payment for the tour on the website tripster.ru
You do not need to pay the entire cost of the selected offer, but 20% of its cost. You can do this with Visa/Mastercard and MIR cards. The remaining amount must be paid to the guide after the end of the walk.
How do I pay for the tour online?
Visa/Mastercard and MIR cards are offered to pay for the order online.