Business development is a topical and always relevant topic, especially for entrepreneurs. However, small business is a special segment, which is one of the most important elements of the economic system. Despite this, it is very difficult to develop a small business. Quite often, taxes and a limited development budget are serious obstacles to growth. But there is another problem-the inability to use useful resources and systems that are now available to almost everyone.
CRM (Customer Relationship Management System) is a SOFTWARE designed for companies that is able to automate the process of interaction with customers by storing information about the customer, the history of interactions with him, analysis and increase the efficiency and quality of business processes.
The main objectives of CRM are to increase sales, improve service and automate processes such as analysis, segmentation, reporting, etc.
The system may include parts such as:
• storage;
• analytical system;
* operating part;
• frontal part;
Practice shows that the cost of the system pays off in a few months. Tasks of CRM system: to bring business to a qualitatively new level and significantly increase profits. With these tasks, the system of interaction with customers copes perfectly.
A striking Russian example of CRM is 1C. Founded in 1991. "1C" works with users through a partner network for production, trade, medicine and prch.
Conferencing system
One of the most convenient tools for business on the Internet are video conferencing.
This is especially true if you have branches in other cities or remote employees. Perhaps some specialists are on frequent business trips-then this is a great way to make production meetings without having to wait for their return.
TrueConf: the Largest developer of corporate and individual video conferencing (videoconferencing) products and equipment in Eastern Europe. TrueConf solutions allow you to deploy a secure enterprise unified communications system with UltraHD video conferencing support in 15 minutes across an organization of any size. - the Russian alternative to Skype for Business.
Business planning tools
Business starts with a business plan – it's good practice.
Business planning is the guiding star of your business.
It is worth paying attention to Project Expert-a program for developing a business plan and evaluating investment projects. The most popular in Russia, allows you to build an abstract representation (fin. model) real or perceived financial situation.
That's all!