This dynamic business world has led to rapid changes in trends and customer choices and experiences. Organizations are generously striving for excellence to stay in today’s growing competition. Taking this into consideration, a global information technology company, Symbio was incorporated with an impeccable track record of designing, developing and delivering end-to-end digital services to organizations across the globe, with its headquarters in San Jose, California, and workforce in North America, Europe and Asia. The company builds innovative software products by taking a customer centric approach that embeds innovation and holistic systems thinking to deliver exceptional products and service experience. Its goal is to help organizations achieve maximum business benefits and value by providing them best-in-class consulting and services that go beyond taking a problem-focused approach. As a trusted partner and with a wide range of service offerings, Symbio is committed to help its customers succeed in today’s turbulent digital world. It firmly believes in “You First”, which is one of its core values. The company finds its success in its customer’s success.
In an interview with Insights Success, Jeff Wu, the CEO of Symbio, shares his key insights on how the company is offering deep industry and digital expertise, flexibility, and scalability on the terms of its customers and building their business value in a digital world. Below are the highlights of the interview:
What are the innovative product/solutions offered by Symbio?
Our productization initiative is partly an outcome of our innovation process, complemented by both rigorous technology shortlisting for right choices, emerging/disruptive or mainstream and injecting robust process harness for product rollouts. Through this ’growth hacking’, products have been launched successfully to the market. As an example, our Performance Pro 360 coaching platform for BPO operations has been licensed to 10,000+ users over the past 12 months. We just launched Symbio Smart Auto 2.0, aka Elysian, a product in the automotive market as part of our overall Symbio Smart Suite offerings. It is a feature-rich, integrated infotainment solution for the automobile industry and has been successfully adopted by some of leading car manufactures, and recognized by CRN as Top 30 Hot Products at CES 2018. Symbio Smart Storage is another AI-enabled cloud solution combined with Konecranes Agilon® to enable real-time stock and warehouse operations. In addition to that, we do have a few other products at various stages of development to be launched in the near future, such as Smart Safety which monitors and improves individual’s occupational safety in hazardous working environments; Symbio Smart Traffic which is a smart video census solution which enables transportation planning and route optimization based on people’s actual behaviour.
How does Symbio instigate innovation in its work culture?
Smart and Boldness are two keywords of our core values, encouraging people to dream big and act smart; willing to take risks to be different, and never settle for ordinary. This makes our culture to not just focus on scoped service delivery but to understand the business challenges that our customers face and accordingly suggest technological and operational insight. For us the culture of innovation is very important and a key to success in today’s competitive business environment. We have made innovation a part of our day-to-day work life. Our employees feel challenged, engaged and valued when they are encouraged to innovate. This has positively impacted our employee performance and the services we provide to our customers. We have developed key objectives transforming our company to meet the challenges of the future and have established processes for learning conversations, idea management and to gain significant improvement in creating and capturing ideas. We very firmly believe that it’s our people who delivers value to our customers and innovation is something that’s an intrinsic aspect of it.