Одним из критериев оценки письма является лексика, т. е. богатство слов и выражений, которое Вы используете. На балл 7 и выше, необходимо включить в письмо продвинутые слова и менее распространенные выражения. Также важно правильно начать и закончить письмо.
Виды писем в IELTS General Writing Task 1
Как начинать письмо
Стиль письма (формальный/неформальный) определяет те слова, которые Вы используете, чтобы начать и закончить письмо:
Официальные (формальные письма) бывают двух видов:
- Вы пишите организации (вы не знаете кому конкретно)
- Вы пишите начальнику, преподавателю, арендатору и знаете имя
В официальных/полуофициальных письмах после приветствия обязательно пишем цель письма:
I am writing to inform you that ...
I am writing to ask/inquire ...
I am writing with regard to ...
I am writing in connection with ...
I am writing with reference to ...
I would like to express my concern about ...
В неформальных письмах после приветствия:
Apologies for not writing for so long, but I’ve been really busy …
It’s been a long time since we saw each other.
I’m just writing to let you know that …
Основная часть письма
Каждое письмо имеет свою функцию: жалоба, просьба, рекомендация/совет. Поэтому, подбираем конструкции и выражения, которые соответствуют функции (цели) письма:
ПРОСИМ и СПРАШИВАЕМ (Ask for information)
I would be grateful if you could ...
I would be grateful if you could inform me ...
Could you please tell me if ...
I wonder if you could tell me ...
I would like you to ...
I need to ask your advice about ...
ЖАЛУЕМСЯ
I'm writing to express my dissatisfaction about ...
I am writing you to express my dissatisfaction about the poor service provided by your airline.
I am writing to express my dissatisfaction about the hotel room that is booked for my stay.
БЛАГОДАРИМ
I'm very grateful for ...
I'd like to thank you very much for ...
I very much appreciated ...
ИЗВИНЯЕМСЯ
I'm very sorry that/about ...
Please forgive me for ...
I'd like to apologize about ...
Please accept my apologies about ...
СОВЕТУЕМ
If I were you, I’d …
You should …
You ought to …
Why don’t you …
ПРЕДЛАГАЕМ
Would you like me to …
I think it would be great if you …
If you like, I’ll …
Полезные фразы в конце письма
FORMAL
Thank you very much for your attention.
I hope the situation will be resolved soon.
I look forward to hearing from you.
Thank you very much for your cooperation.
If you require any further information, please do not hesitate to contact me.
INFORMAL
Hope to hear from you very soon.
Keep in touch!
If you need to know anything else, just get in touch with me as soon as you can.
Thanks a lot for your help and I hope to hear from you soon.
Formal letter of complaint (Жалоба)
Начинаем:
I am writing to express my disappointment regarding the … (level of service at your hotel/restaurant/ level of customer service at your hotel during my visit last month).
I am writing to express my dissatisfaction with the … (standard of accommodation at your hotel).
I am writing to complain about the fact that … (there is no heating in our house).
Объясняем проблемы, используя:
Unfortunately, … (the heater is out of order)
We are / I am extremely unhappy about this situation.
This is making our lives uncomfortable.
The best solution would be for me to return the wrong items to you. I request my money be refunded.
Заканчиваем:
I look forward to hearing from you soon.