Word of mouth For many generations, there have been many misguided folk beliefs about oral communication. For example, because the phrase "opposites are attracted" is catchy and easy to remember, people tend to tell others about it. Many legends are spread in similarly, for example, you may have heard the story of alligators living in the New York City sewerage system, or of a well-meaning but stupid woman who has placed her wet poodle in a microwave oven to dry it out, and he's there exploded. For years, the first author of this book tells a story he has heard many times, namely, a story about a woman who bought what she thought was a tiny Chihuahua puppy, and a few weeks later was a giant rat at the vet's office. Although such stories can be the subject of a spicy conversation at the dinner table, they are no more true than any of the psychological myths we will present in this book. If we hear a statement many times, it does not mean that it is true. But repetition can make us acc