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A business conversation is the meaningful desire of one person or group of people through the word to provoke a desire in another person or group of people for an action that will change at least one of the sides of a situation or establish new relationships between the participants in the conversation.
A business meeting
In a modern interpretation, business conversations mean oral contact between partners (interlocutors) who have the necessary authority from their organizations to conduct and resolve specific problems.
The main functions of a business conversation:
1. The beginning of promising events and processes
2. Monitoring and coordination of already begun activities and processes
3. Exchange of information
4. Mutual communication of workers from one field of activity
5. Maintaining business contacts
6. Search, promotion and operational development of work ideas and ideas
7. Stimulating the movement of creative thought in new directions.
Preparing for a conversation
Includes:
1. Planning:
· preliminary analysis of participants and the situation;
· initiative to conduct a conversation and definition of its tasks;
· definition of strategy and tactics;
A detailed plan for preparing for the conversation.
2. Operational training:
· collection of materials;
· selection and systematization of materials;
thinking and layout of materials
· work plan;
· development of the main part of the conversation;
· beginning and end of the conversation.
3. Editing:
· control (i.e. verification of work done);
· giving the final form of the conversation.
· 4. Training:
· mental rehearsal;
· oral rehearsal;
· rehearsal of the conversation in the form of a dialogue with the interlocutor.
Scheduling a conversation comes down to the following:
· compilation and verification of the forecast of a business conversation;
· the establishment of the main, promising objectives of the conversation;
· searching for suitable ways to solve these problems (strategies);
· analysis of external and internal opportunities for the implementation of the conversation plan;
· definition and development of medium-term and short-term objectives of the conversation, their relationship and priority;
· development of measures for the implementation of these tasks (development of a work program, plan for individual elements of the conversation), etc.
Business conversation structure
Consists of 5 phases:
1. Start a conversation.
2. Transmission of information.
3. Argumentation.
4. Refutation of the arguments of the interlocutor.
5. Decision making.
In relation to any speech, any conversation, there are 10 general rules, the observance of which will make your speech, if not perfect, then at least correct:
1. Professional knowledge.
2. Clarity.
3. Reliability.
4. Continuous focus.
5. The rhythm.
6. Repetition.
7. The element of surprise.
8. The "saturation" of reasoning.
9. The framework for the transmission of information.
10. A certain dose of humor and even, to some extent, irony.
The following basic features of live speech can be added to these rules:
in any business conversation, the content and presentation technique are valuable;
should be limited to the facts and details in the conversation by reasoning on the topic;
Conversation is best planned with a variety of options;
it is sometimes necessary to repeat and draw conclusions from what has been said;
you should contact your interlocutor directly, given that personal influence in business relationships is of great importance.
Business Conversation Basics
TO BE CONTINUED…
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