You are dissatisfied with sightseeing tour. - explain why you decided to have this trip, - what was wrong, - suggest any improvements Dear Sir or Madam, My name is Ellen Ripley and I was your client on the tour to Saint-Petersburg this past Monday. I am writing to draw your attention to the poor quality of touristic tours in your company. I chose your agency among hundreds of similar ones, because there were numerous testimonials on the website. I used to believe them, but now I wouldn’t, as the trip turned out to be a waste of time. Firstly, the departure was late, because we were waiting for all participants for almost an hour. I don’t think that the entire group should suffer from inconveniences, while somebody cannot come to the appointment on time. I suggest that you not wait for those who have missed the start of the tour. Secondly, the guide was rather quiet and she had no microphone; therefore, it was hard to understand what she told us about sightseeing attractions. Some pe